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These terms and conditions form the basis on which you can visit us and our website. Please read them carefully.
General terms and conditions
This site (“our website”) is owned and operated by Just Horse Gifts of 2, White Horse Lane, Burnham Green, Welwyn, Herts, AL6 0HA. If you have any queries about these terms and conditions, or if you have any comments or complaints about our website, please contact us by email at info@justhorsegifts.com or telephone 01438-798055.
1 The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once we have received payment, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order creates a legally binding contract between us.
2 Ownership of rights
All rights, including copyright, in our website are owned by or licensed to Just Horse Gifts. Any use of our website or its contents is prohibited without our written permission. You may not modify, distribute or repost anything on our website for any purpose.
3 Accuracy of content
We have taken care to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. Any weights, dimensions and capacities given about the goods are approximate only. Images shown on our website are examples only and may have slight colour differences to the goods delivered.
4 Damage to your computer
We try to ensure that our website is free from viruses or defects but we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. You are responsible for using the right equipment to use our website. Except in the case of negligence by us, we will not be liable to any person for any loss or damage to computer equipment as a result of using our website.
5 Availability
We take great care to ensure that products on our website are in stock and can be dispatched quickly. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone. You can then either wait until the item is available or cancel your order.
6 Ordering errors
You can correct errors on your order up to the point when you click on “submit” during the ordering process.
7 Price
Prices payable for goods that you order are set out in our website. Prices are quoted in sterling and are exclusive of VAT.
8 Payment terms
You may pay using Visa, MasterCard, Maestro, Delta and Solo debit/credit cards. No other forms of payment are accepted. We will charge your account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability for delay because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account we can cancel the contract and/or suspend any further deliveries to you. This does not affect any other rights we may have.
9 Delivery
9.1 Our delivery charges are set out on the “Deliveries” page on our website.
9.2 We are able to deliver to any UK address with a Royal Mail postcode. We cannot deliver to PO Boxes.
9.3 We will endeavour to despatch goods to the address you specify within 48 hours of receiving your order but any delivery times quoted are approximate only. We shall not be liable for any delay in delivering the products however caused.
10. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery, at the time when we tried to deliver. You will only own the goods once they have been delivered and when we have received cleared payment in full.
11. Acknowledgement and acceptance of your order
We will notify you by e-mail as soon as possible to confirm receipt of your order. An acceptance of your order will take place on despatch of the goods ordered.
12. Returns Policy
12.1 If, for any reason, you are not entirely satisfied with the goods, we will give you an exchange or refund. Please notify us by email within 7 days of delivery if you wish to return your purchase. The goods should then be returned within 14 days of delivery to you in their original condition. The postage and packaging charge is not refundable. The returns parcel is your responsibility until it reaches us. We strongly recommend that you send it by recorded post or similar and that fragile items are securely packaged. We are not responsible for any consequential loss or expense, however caused.
12.2 Once we have received the returned good(s), any sum debited by us from your credit card will be credited to your account within 30 days of return provided that the goods in question are received by us in the condition they were in when delivered to you. If you do not return the goods or do not pay the costs of delivery, we may deduct the direct costs of recovery from the amount to be credited to you.
12.3 You will be credited for the costs of returning faulty or unsatisfactory goods.
13 Cancellation
13.1 We reserve the right to cancel the contract between us if:
13.1.1 we have insufficient stock to deliver the goods you have ordered;
13.1.2 we do not deliver to your area; or
13.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in pricing information from our suppliers.
13.2 If we cancel your contract we will notify you by e-mail and will credit to your account any refund within 30 days of cancellation.
13.3 The Distance Selling Regulations form part of these terms and conditions. Under these regulations, you have the right to cancel your order within 7 days of receipt of goods with the exception of made to order items. No reason for cancellation need be given nor will any penalty be payable. You must notify us in writing of the cancellation and return the goods in the condition they were delivered to you at your cost and at your risk. Any refund will be made within 30 days of return provided the goods are in the condition they were in when delivered to you. Deductions may be made against any refund for unpaid return charges made against us.
14 Liability
14.1 If you do not receive goods ordered by you within 30 days of the order date, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the order date.
If you notify a problem to us under this condition, our only obligation will be, at your option:
14.1.1 to make good any shortage or non-delivery;
14.1.2 to replace or repair any goods that are damaged or defective; or
14.1.3 to refund the amount paid by you for the goods in question in whatever way we choose.
14.2 Despite the above, nothing in these terms and conditions is intended to limit any other statutory rights you might have as a consumer nor to exclude or limit our liability to you for death or personal injury resulting from our negligence.
15 Notices
All notices from you to us must be in writing and sent to our contact address at 2 White Horse Lane, Burnham Green, Welwyn, Herts, AL6 0HA.
16 Changes to legal notices
We reserve the right to change these terms and conditions from time to time.
17 Law, jurisdiction and language
These terms shall be governed by and construed in accordance with English Law.
18 Invalidity
If any part of these terms and conditions is unenforceable, the enforceability of any other part of these conditions will not be affected.
19 Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
20 Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
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